People-focussed, visionary leader offering 20+ years of success empowering teams to deliver organisational transformation, continuously improve business processes, and foster workplace cultures that promote inclusiveness, change, efficiency, and results.
Influential communicator and passionate mentor committed to developing future leaders, positioning staff for success, and aligning stakeholder groups with competing goals using emotional intelligence, patience, growth mindset, and adaptability.
Strategic change agent focussed on forging relationships with diverse stakeholder groups, breaking up organisational silos, and sparking meaningful change by challenging status quo, innovating fresh processes, and connecting with people on human level.
CAREER
2025 - Present
Executive Coach to the Secretary General
International Civil Aviation Organisation (ICAO)
2025 - Present
Executive Coach to the Secretary General
International Civil Aviation Organisation (ICAO)
2025 - Present
Executive Coach to the Secretary General
International Civil Aviation Organisation (ICAO)
2022 - Present
Transformation & Programme Director
International Civil Aviation Organisation (ICAO)
Oversee key programmes for UN agency responsible for global civil aviation regulations. Govern development of three-year transformation roadmap. Collaborate with Secretary General and stakeholders from 193 member states to create and implement transformational initiative portfolio to optimise organisation’s people, systems, and processes.
2022 - Present
Transformation & Programme Director
International Civil Aviation Organisation (ICAO)
Oversee key programmes for UN agency responsible for global civil aviation regulations. Govern development of three-year transformation roadmap. Collaborate with Secretary General and stakeholders from 193 member states to create and implement transformational initiative portfolio to optimise organisation’s people, systems, and processes.
2022 - Present
Transformation & Programme Director
International Civil Aviation Organisation (ICAO)
Oversee key programmes for UN agency responsible for global civil aviation regulations. Govern development of three-year transformation roadmap. Collaborate with Secretary General and stakeholders from 193 member states to create and implement transformational initiative portfolio to optimise organisation’s people, systems, and processes.
2021 - 2022
Deputy Director, Organisational Transformation
The Office of Gas & Electricity Markets (OFGEM)
Orchestrated transformation programme focussed on organisational design, structure, people development, culture, and operational efficiency. Co-ordinated with Chief Transformation Officer while designing and executing comprehensive, data-driven transformation programme that improved people management practices.
2021 - 2022
Deputy Director, Organisational Transformation
The Office of Gas & Electricity Markets (OFGEM)
Orchestrated transformation programme focussed on organisational design, structure, people development, culture, and operational efficiency. Co-ordinated with Chief Transformation Officer while designing and executing comprehensive, data-driven transformation programme that improved people management practices.
2021 - 2022
Deputy Director, Organisational Transformation
The Office of Gas & Electricity Markets (OFGEM)
Orchestrated transformation programme focussed on organisational design, structure, people development, culture, and operational efficiency. Co-ordinated with Chief Transformation Officer while designing and executing comprehensive, data-driven transformation programme that improved people management practices.
2019 - 2021
Programme Director
Virgin Money
Leveraged expertise across organisational transformation, financial services background, and commercial acumen while managing programme to integrate banking operations for Virgin Money, Clydesdale Bank, and Yorkshire Bank. Delivered maximum return on investment while serving as business advisor to Distribution Director.
2019 - 2021
Programme Director
Virgin Money
Leveraged expertise across organisational transformation, financial services background, and commercial acumen while managing programme to integrate banking operations for Virgin Money, Clydesdale Bank, and Yorkshire Bank. Delivered maximum return on investment while serving as business advisor to Distribution Director.
2019 - 2021
Programme Director
Virgin Money
Leveraged expertise across organisational transformation, financial services background, and commercial acumen while managing programme to integrate banking operations for Virgin Money, Clydesdale Bank, and Yorkshire Bank. Delivered maximum return on investment while serving as business advisor to Distribution Director.
2018 - Present
Managing Director | Chief Operating Officer
LCA Consultancy
Applied entrepreneurial spirit, analytical mindset, and project management skills while leading business operations. Liaised with clients to understand needs, create business solutions, and drive growth.
2018 - Present
Managing Director | Chief Operating Officer
LCA Consultancy
Applied entrepreneurial spirit, analytical mindset, and project management skills while leading business operations. Liaised with clients to understand needs, create business solutions, and drive growth.
2018 - Present
Managing Director | Chief Operating Officer
LCA Consultancy
Applied entrepreneurial spirit, analytical mindset, and project management skills while leading business operations. Liaised with clients to understand needs, create business solutions, and drive growth.
2014 - 2017
Regional Director | Area Director
Nationwide Building Society
Held full accountability for driving regulated mortgage sales within northern market, spanning branch network as well as Nationwide NOW. Executed strategic plan that enabled team to achieve commercial objectives whilst delivering exceptional customer and colleague experiences.
2014 - 2017
Regional Director | Area Director
Nationwide Building Society
Held full accountability for driving regulated mortgage sales within northern market, spanning branch network as well as Nationwide NOW. Executed strategic plan that enabled team to achieve commercial objectives whilst delivering exceptional customer and colleague experiences.
2014 - 2017
Regional Director | Area Director
Nationwide Building Society
Held full accountability for driving regulated mortgage sales within northern market, spanning branch network as well as Nationwide NOW. Executed strategic plan that enabled team to achieve commercial objectives whilst delivering exceptional customer and colleague experiences.
2016 - 2020
Non-Executive Director
Office of Communications (OFCOM)
2016 - 2020
Non-Executive Director
Office of Communications (OFCOM)
2016 - 2020
Non-Executive Director
Office of Communications (OFCOM)
2001 - 2014
Deputy Area Director | District Manager | Branch Network Income Manager | Agency Manager
Nationwide Building Society
2001 - 2014
Deputy Area Director | District Manager | Branch Network Income Manager | Agency Manager
Nationwide Building Society
2001 - 2014
Deputy Area Director | District Manager | Branch Network Income Manager | Agency Manager
Nationwide Building Society
Socials
Laura Anderson
MBA BSc (Hons) LLB RAFVR FCMI MIoL
EDUCATION
Bachelor of Science (BSc Hons)
Bachelor of Science (BSc Hons)
Mathematics
Mathematics
2001
Bachelor of Laws (LLB)
Bachelor of Laws (LLB)
Law
Law
2018
Master of Science (MSc)
Master of Science (MSc)
Business Administration
Business Administration
2008
Chartered Management Institute
Member (MCMI)
Since 2017
Change Management Institute
Member
Since 2023
Institute of Leadership
Member (MIoL)
Since 2023
EDUCATION
Bachelor of Science (BSc Hons)
Mathematics
2001
Bachelor of Laws (LLB)
Law
2018
Master of Science (MSc)
Business Administration
2008
Chartered Management Institute
Member (MCMI)
Since 2017
Change Management Institute
Member
Since 2023
Institute of Leadership
Member (MIoL)
Since 2023
MY SERVICES
From Vision to Value
From Vision to Value
Providing specialist support across the areas that matter most to growth, performance, and innovation.
From AI and automation to organisational change and market innovation, delivering targeted expertise that solves complex problems and unlocks real value.
01
AI & Automation
Digital Transformation
What I Do
I work with you to implement intelligent systems, automation, and emerging tech to streamline operations, accelerate decision-making, and scale capability.
Why It Matters
I help organisations harness automation not just to cut costs—but to enhance agility, resilience, and competitive edge in real time.
How I Work
I partner with leaders to diagnose performance gaps, design scalable solutions, and deliver transformation through insight-led execution.
AI & Automation
Digital Transformation
What I Do
I work with you to implement intelligent systems, automation, and emerging tech to streamline operations, accelerate decision-making, and scale capability.
Why It Matters
I help organisations harness automation not just to cut costs—but to enhance agility, resilience, and competitive edge in real time.
How I Work
I partner with leaders to diagnose performance gaps, design scalable solutions, and deliver transformation through insight-led execution.
02
Change and Transformation
ORGANISATIONAL EVOLUTION
What I Do
I lead high-impact change programmes, aligning people, process, and purpose to drive sustainable growth and cultural renewal.
Why It Matters
In today’s climate, the ability to change fast—and well—is the differentiator between relevance and redundancy.
How I Work
I blend strategic thinking with hands-on delivery, embedding change at every level of the business to unlock performance.
Change and Transformation
ORGANISATIONAL EVOLUTION
What I Do
I lead high-impact change programmes, aligning people, process, and purpose to drive sustainable growth and cultural renewal.
Why It Matters
In today’s climate, the ability to change fast—and well—is the differentiator between relevance and redundancy.
How I Work
I blend strategic thinking with hands-on delivery, embedding change at every level of the business to unlock performance.
03
Product Innovation
MARKET EXPANSION
What I Do
I design and scale disruptive products and services that open new markets and create measurable commercial value.
Why It Matters
Innovation isn’t just about ideas—it’s about solving real problems, creating demand, and turning it into growth.
How I Work
I bring deep market insight, customer focus, and operational discipline to take new products from concept to commercial success.
Product Innovation
MARKET EXPANSION
What I Do
I design and scale disruptive products and services that open new markets and create measurable commercial value.
Why It Matters
Innovation isn’t just about ideas—it’s about solving real problems, creating demand, and turning it into growth.
How I Work
I bring deep market insight, customer focus, and operational discipline to take new products from concept to commercial success.
TRUSTED BY
TRUSTED BY